Client Policy

1. Introduction

At Business Reliable Marketing (BRM), we prioritize the security and protection of our business while ensuring mutual respect and fair dealings with our clients. This policy outlines the measures and expectations to safeguard BRM from potential risks and liabilities in our client engagements.

 

2. Purpose

The purpose of this policy is to protect BRM from financial, legal, and reputational risks by clearly defining the responsibilities and expectations of our clients. This policy aims to ensure that our business operations are conducted smoothly and efficiently, minimizing any adverse impacts.

 

3. Scope

This policy applies to all clients engaging with BRM for marketing services. It covers client responsibilities, communication protocols, payment terms, and dispute resolution mechanisms.

 

4. Client Responsibilities

- Accurate Information: Clients must provide accurate and complete information necessary for the delivery of our services.
- Timely Communication: Clients are expected to respond to our communications promptly to facilitate the timely completion of projects.
- Compliance: Clients must ensure that their business practices comply with all relevant laws and regulations.
- Respectful Interaction: Clients should engage with BRM staff in a respectful and professional manner.

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5. Payment Terms

- Invoices: All invoices must be paid within the agreed-upon time frame specified in the contract.
- Late Payments: Late payments may incur additional fees as outlined in the service agreement.
- Non-Payment: Persistent non-payment may result in the suspension or termination of services and may be subject to legal action.

- All subscriptions and sales will include an 8.25% sales tax and a 4% transaction fee

- Late fees will incur a $10 additional charge. Late fees will be collected 3 days after an unsuccessful payment

- All subscriptions and marketing plans will be withdrawn automatically every 30 days from the commencement date. If you wish to cancel you must contact your representative with a minimum of 48 hours in advance

- No refunds will be given at any time. It is the client's responsibility to cancel and renew their subscription and any other payments collected by BRM. -No plans will be prorated if you wish to cancel during the term of service, BRM will continue to provide service until the plan is canceled 

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6. Intellectual Property

- Ownership: All intellectual property created by BRM remains the property of BRM until full payment is received.
- Usage: Clients are granted usage rights to the intellectual property only after fulfilling their financial obligations.

 

7. Confidentiality

- Protection of Information: Clients must not disclose any confidential information provided by BRM to third parties without prior written consent.
- Data Security: Clients are responsible for ensuring the security and confidentiality of any shared data.

 

8. Contractual Obligations

- Adherence to Terms: Clients must adhere to the terms and conditions outlined in their service agreements with BRM.
- Scope Changes: Any changes to the project scope must be mutually agreed upon in writing and may incur additional costs.

 

9. Dispute Resolution

- Reporting Issues: Clients should report any issues or concerns to their account manager promptly.
- Mediation: In the event of a dispute, both parties agree to seek resolution through mediation before pursuing legal action.
- Legal Recourse: If mediation fails, BRM reserves the right to seek legal recourse to protect its interests.

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10. On Call Marketing Specialists 

- Marketing specialists are on call from 9am-4pm MST (Monday-Friday)

- Our customer service line that is 24/5, operates strictly from email only reachable at info@businessreliablemarketing.com all other employees are only reachable from 9am- 4pm MST Monday - Friday. 

- Note: our customer service line does not mean that you will receive a response immediately. The 24/5 means the line is open 24 hours a day 5 days a week. replies may take up to 12 hours. 

- Our Specialists are not on call graphic designers, which means, they are available to assist you with any marketing needs for purchase or consultations. If you are in need of graphic design (excluding social media posts) there is a $5 charge for every design sent, including any revisions. Our specialists will also be able to assist you in purchasing promotional material. All promotional material includes graphic design with up to 3 revisions.

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11. Monthly Rollover

- After the second month of service with BRM your $10 monthly rollover is active. This means that every month that you renew your subscription you will have $10 available to use for marketing promotional items available in our shop. 

- Your rollover will end at the end of the year on every 12/31. If you have not used your funds by then, you will lose your rollover. All rollover amounts will be reset every 1/1. 

- Rollover credits can only be used to purchase marketing promotional items in our shop, located in your client portal.

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12. Websites

- ALL websites will be completed within a minimum of 2-weeks. Completion varies on how fast the client replies to any of our website needs and revisions. 

- ALL domains belong to BRM. If services are terminated between the client and BRM the client must purchase the domain transfer and DNS routing fee of $100 (unless agreed upon with BRM Owner). If you wish to have your domain transferred, please contact info@businessreliablemarketing.com to have a specialist proceed with the transfer and payment collection. 

- If services are terminated between the client and BRM, your website will no longer be visible 24-hours after termination. 

- BRM is not responsible for any misleading or legal issues with the content, images, or verbiage on your website. It is the client's responsibility to ensure that the website information and usage is legal and are able to use per state and city regulations. 

- Monthly website cost collections will be collected via your client portal. If you wish to make payments with a check, please contact info@businessreliablemarketing.com. 

- Any changes to your website must be sent via request to info@businessreliablemarketing.com or by calling your Account Specialist. Please note that changes may vary from 2 business days - 1 month. 

- A free domain is limited to what is available. If you would like a domain that is not constituted as free by BRM, we will provide you a price quote. 

-More than one domain can be connected to your website. If you wish to have an additional domain connected, a DNS fee of $20 per domain will be added to your monthly website fee. 

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13. Social Media Management

- ALL social media plans will be priced individually by BRM according to the client's needs.

- ALL social media posts must be approved by the client, BRM is not responsible for any misleading or legal issues with the content, images, or verbiage on your social media page. It is the client's responsibility to ensure that the social media information and usage is legal and are able to use per state and city regulations. 

- ALL social media content that is produced and edited by BRM belongs to BRM and can be requested for purchase by the business owner, reachable by contacting info@businessreliablemarketing.com

- Social media is not guaranteed to drive sales but to publicize your business

- ALL ADS run on social media by BRM must be placed under the client's debit/credit card. A limit will be placed by BRM, ensuring your AD won't surpass that limit. 

 

14. Termination of Services

- Grounds for Termination: BRM reserves the right to terminate services if clients fail to meet their responsibilities, including non-payment, breach of contract, or unprofessional behavior.
- Notice: Clients will receive written notice of termination, including the reasons for termination and any outstanding obligations.

- All canceled subscriptions and payments must be submitted in writing to info@businessreliablemarketing.com and your representative

- If you wish to cancel you must contact your representative with a minimum of 48 hours in advance before your next payment

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15. Invoices and Receipts

- All receipts will be sent to your email provided upon signing up. If you wish to request all your invoices, please contact info@businessreliablemarketing.com

- Please note that BRM is not responsible for bookkeeping your records and receipts. 

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16. Review and Updates

This policy will be reviewed annually and updated as necessary to ensure it remains effective in protecting BRM's interests.